Terms and Conditions
Crawatt.com is the official website of the commercial activity registered at the Chamber of Commerce of Naples P. IVA 09979401214 – with registered office in Via Privata Monterusso 12, 80078 Pozzuoli (Napoli) – which produces products and accessories of clothing Made in Italy. Through the site, the User can search for information about the brand and buy products online.
The Terms and Conditions use the definitions listed below:
“Crawatt” or “Owner”: The term refers to the commercial activity registered at the Chamber of Commerce of Naples with P. IVA 09979401214 – with registered office in Via Privata Monterusso 12, 80078 Pozzuoli (Napoli);
“Site” means the term refers to the website www.Crawatt.com or www.crawatt.it;
“User” or “Customer”: The term indicates both the subject that navigates the Site and buys the products present there, and the subject that navigates on the Site regardless of any online purchase;
“Terms and Conditions” means the term refers to the following Terms and Conditions of sale of the Site;
“Consumer Code” means the term refers to legislative Decree 206/2005 and subsequent amendments;
“Consumer” means a natural person acting for purposes unrelated to the entrepreneurial, commercial, craft or professional activity which may be carried out.
Acceptance of Terms and Conditions
Users who use the Services offered by Crawatt declare that they know and agree to these Terms and Conditions. If you do not want to accept them, please stop browsing. Access to any functionality of the Site and its use is equivalent to acceptance of these Terms and Conditions.
Users are responsible for the content of their own and of third parties who share on the Site, through their uploading, the insertion of content or in any other way. Users retain the Holder from any liability in connection with the unlawful dissemination of third party content or the use of the Site, in a manner contrary to the law. Crawatt will not be liable in any way for any damages arising and/or related to your errors and/or if you fail to update the data. The Holder does not perform any kind of moderation of the contents published by the User or by third parties, but undertakes to intervene in the face of reports of the Users or orders issued by public authorities in relation to contents deemed offensive or unlawful.
User-Provided content Rights
The only rights granted to the Rightholder in relation to the contents provided by the Users are those necessary for the operation and maintenance of the Site.
Registration and Account
To take advantage of our services you can register on the Site and create your own personalized account. Please Note that to be able to register you must be in possession of an active email address.
The data required for registration are:
Data provided for purchase
In Order to use the service or part thereof provided by the Site, Users must provide, in a truthful and complete manner, all the data requested. The User has the responsibility to keep their access credentials.
Trademarks, models and content of the Site
Crawatt is the owner of the trademarks, models and all content on the Site. Any Unauthorized reproduction or use is expressly prohibited. All trademarks, figurative or nominative, and all other signs, trade names, service marks, Word marks, trade names, illustrations, images, logos appearing on the Site are and remain the exclusive property of the Proprietor or Its licensees and are protected by the laws in force on trademarks and related international treaties.
Resale of the service
Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit any portion of the Site and its services without the express permission of the Owner, guaranteed either directly or through a specific resale program.
Interruption of the operation of the Site for reasons extraneous to Crawatt
In no event shall Crawatt be held liable for damages and/or inconvenience caused by any cause extraneous to its structure.
Antivirus and security
Crawatt uses anti-virus software and security measures to protect its Site, but it cannot be held liable for any damage caused by viruses that may exist on the Site. We invite You, before browsing the Site, to check the presence, on your terminal, of adequate antivirus systems.
Limitations on Site functionality
Crawatt may, at its discretion and depending on the need, restrict access to the Site or certain functions of the website. For the maintenance of the Site, only illustrative and not exhaustive.
Correctness of the information present on the Site and Responsibility Crawatt
We periodically Check the correctness of the information published on the Site, but we do not guarantee that all the information therein is always correct, complete and up to date. Crawatt shall not be liable for any damages arising from reliance placed on such information by the User or by third parties to whom such information has been forwarded.
Prejudice to the only assumptions provided by law, Crawatt assumes no responsibility and offers no guarantee in relation to the Site and its contents.
You agree to indemnify and hold the Holder (as well as any company owned by the same subsidiaries or affiliates, its representatives, directors, agents, licensees, partners and employees) from any damage and/or liability and/or Costs and/or charges, none excluded even if not expressly quoted, arising and/or connected by an incorrect and/or unauthorized use of the Site and/or the information contained therein.
Users claim to be of legal age according to their applicable legislation. Minors may only use the Site with the assistance of a parent or guardian. Under no circumstances under 13 years old can use the services of the Site.
Each order sent constitutes an offer for the purchase of the products. The orders are subject to the availability and discretionary acceptance of the Owner. The User must select the products and check-out, after having carefully verified and, if necessary, modified the information contained in the order summary. We inform you that, in the event that, for any reason, we are unable to accept an order and/or a payment method, we may, in our sole discretion, not proceed with the charge or return in the terms of the law the price already paid with Reference to the order within 10 working days of purchase. The order is effected by the confirmation of the same and is subject to the payment of the price and the shipping costs indicated in the order summary form. You do not need to register to the Site To order the products. The conclusion of the contract takes place at the time of sending the order confirmation by the Owner to the email address provided by the User.
Availability of Products
The prices, descriptions or availability of the displayed products are subject to change without notice. The photos entered are indicative and do not constitute a guarantee of the quality of the products.
On the Site you can purchase through the following methods: Bank transfer and the following circuits Visa, Mastercard, Maestro, American Express and PayPal. Payments take place through the secure service and connection guaranteed by PayPal and Stripe. The data of your cards are not in any case stored in our computer systems. Orders are processed upon receipt of the payment (on average 2-3 working days). We inform you that the prices indicated on the Site are inclusive of VAT as per law and will be adapted to the Italian legislation in force. Any Local taxes, duties and taxes of the individual states are not included and are borne by the Customer. Prices may change at any time, variations that will not apply to orders already confirmed by Crawatt.
Refusal to pay
In the event that the card issuing agency or the payment service provider rejects for any reason the payment and does not authorize the payment transaction, Crawatt shall not be liable in any way for any Delays and/or failure to deliver the products ordered. In this case, before sending the products, Crawatt reserves the right from now on to verify the reasons which impede the execution of the payment transaction and to evaluate from time to time how to proceed.
Shipping Costs and delivery times
Shipping is free in Italy
In the European Community the cost of shipping varies between 10 and 15 euros depending on the country of reference. Shipping is free in the European Community for orders over 150 eur.
For shipments to the rest of the world, we recommend viewing the rate directly on the website in the check-out screen.
Delivery times vary between 3 and 5 working days depending on the country of final destination.
Any local taxes, customs duties and taxes of the individual states are not included and are charged to the customer.
We reserve the right to change costs and delivery times at any time. We inform you that the Prices listed on the Site are inclusive of VAT as per law and will be adapted to the legislation Current Italian.
The Holder shall not be liable for any damage suffered by the User due to delays in delivery which are not dependent on circumstances foreseeable by the parties at the time of dispatch of the order confirmation.
Non-Delivery of products
We are committed to respecting the delivery times mentioned above, but we are not able to guarantee them, depending on third parties not forming part of our corporate structure. Delivery times must be purely indicative and not binding for Crawatt. In the event that the delivery of the products does not occur, for any reason, within thirty (30) days of purchase, you may withdraw from the purchase agreement and you will be reimbursed only any sums already paid.
Causes of force majeure or extraordinary events
We inform you that, without prejudice to the only legal assumptions, Crawatt will not be liable for the failure to comply with the obligations assumed under the Terms and Conditions if the eventual breach does not depend on its will: only for illustrative purposes and Non-exhaustive, natural disasters, authority measures, wars, floods, explosions or insurrections, interruptions in computer or telecommunications services, failure of third parties, strikes.
Return and Refund
We inform you if you are a consumer as defined by art. 3.1. A) Consumption Code (“Natural person acting for purposes unrelated to entrepreneurial, commercial, craft or professional activity possibly carried out) you may exercise your right to return and carry out an item change or be refunded of the sums already paid.
There Are 2 types of compensation:
Item Change – It is possible to make the change with the same item for defects, if available.
Refund – The refund will be made as soon as the return arrives at the Crawatt headquarters and the item will be verified. For orders paid by credit card the refunded amount will be available to customers in about 10 days, and it will still be visible on the next card statement. The timing may vary slightly, depending on the bank circuit of the credit card used. The refund will be issued in the same currency of the original purchase. Any differences in the amount due to fluctuation of the exchange rate cannot be refunded.
In such cases, you are obliged to send an email to the address [email protected] with the subject “Return and order number” within 14 days from the day following the date on which the products were delivered to you. In The mail you must indicate the number of the order and the reason for the return. You also have to choose the option between product change and refund. As soon as the email is received, the Crawatt team will evaluate the return and contact the User by sending the return confirmation Document to the email address indicated in the purchase procedure. The costs for the restitution of the products will be at the exclusive expense and risk of the User, in particular, we invite you: (i) to adequately ensure the products you intend to return; (ii) To take all necessary measures for the custody of the products. ALL refunds will be processed within thirty (30) days after receipt of the returned products and after verification of their integrity. The User is responsible for decreasing the value of the goods resulting from a manipulation of the asset other than that necessary to establish the nature, characteristics and functioning of the goods.
Restrictions on the right of withdrawal on products
Damaged or used products are Not replaced or reimbursed, even in part. Each garment must be returned including all original labels, packs and accessories received with the order. The User must insert in the packing box a copy of the received acknowledgement document. The right of return does not apply: to custom-made and customized goods. Crawatt also reserves the right to refuse unauthorized returns, or otherwise not complying with all the Terms and Conditions stipulated. In These cases the goods will be returned to the sender at the original shipping address.
Cookies are small text strings that the sites visited by the User send to their terminal, where they are stored to be retransmitted to the same sites the next time they visit the same User.
Provide the services requested by the user
Know the way the user uses the services, to improve his experience providing personalized content and advertising.
Crawatt also uses the information collected in the manner described at the time of collection or, in other cases, with the user’s consent.
Crawatt can share information about the user with:
Service providers, i.e. companies providing services on behalf of or on behalf of Crawatt (specifically: Google Inc., Facebook Inc. and Twitter Inc.)
Public authorities, when the law provides for it or to protect Crawatt and its users.
The contractual relationship will be managed exclusively, as well as all communications, in the Italian language. Our staff is able to manage the Orders and in general the trades of products also in English, but in case of doubt, will prevail the communications in Italian language.
Any tolerance of conduct in breach of the provisions contained in these Terms and Conditions shall not constitute a waiver by Crawatt of the rights arising from the provisions violated or the right to require the exact Fulfilment of all the Terms and Conditions hereunder.
Changes to these Terms and Conditions
The Owner reserves the right to make changes to the Terms and Conditions at any time, giving notice to the User through his publication within Crawatt. The User who continues to use Crawatt after the publication of the modifications, accepts without reservation the new Terms and Conditions.
Transfer of contract
The Rightholder reserves the right to transfer, assign, dispose of, or subcontract all or some of the rights or obligations arising from the Terms and Conditions, provided that the rights of the User hereunder are not prejudiced. You may not assign or transfer in any way your rights or obligations under the Terms and Conditions without the written consent of the Rightholder.
Ineffectiveness and partial nullity
Should Any provision of the Terms and Conditions be void, invalid or ineffective, the said clause will be eliminated while the remaining clauses are not affected by this condition and remain fully effective.
However not expressly stated, it refers to the Italian legislation in force.
The Terms and Conditions are governed, interpreted and applied under the Italian laws
Competent for the definition of any dispute with consumers arising out of, or connected with, these Terms and Conditions shall be the judge of the place of residence or domicile of the consumer if they are located in the territory of the State. In any other case, including the circumstance in which the Customer is not a consumer within the meaning of the applicable legal provisions, the competence for the definition of any dispute will be decommissioned exclusively to the Forum of Naples.
Any Communication addressed to Crawatt shall be made by email to the following address: [email protected]